Software Solution Specialist for Service Management Tools (Ivanti Expert) (SRQ109727)

Company/ Mission description:

Excited to work on a project for a key player in the energy landscape? The Belgian, German and European energy landscape is in full swing. Did you know that the organization plays a crucial role in this? As part of the organization, a European transmission system operator, the Belgian and German entities ensure the reliability and sustainability of the electricity supply in both countries.

Side-by-side with other Contingent Workers and internal staff, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint. Only together can we make the biggest impact possible! We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.

Service description:

The Users Support product is part of the Digital Workplace product line. The team's primary mission is to deliver robust, user-friendly tools which empower other products and teams within the company to deliver great support services. Our team is providing second-level support for the Service Management tools and also customizes workflows to offer a service “clé en main” to several key users in the business.

The main tool in the product is Ivanti Service Manager, where organization staff members can submit their requests, and support agents handle and resolve the tickets. As our scope is expanding, we're looking for a new Software Solution Specialist to join the team.

Main tasks:

• Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools,
• Ensuring operation and software maintenance together with the team,
• Advise key users on IT service management issues and best practices when using the tool,
• Participate in the end-to-end activities of new developments and configurations,
• Initiating and participating in further developments and improvements of the software,
• Ongoing support with the integration of the software into the application and system landscape of the organization,
• Supporting the testing and training of end users,

Requirements:

• University degree in business informatics, computer science or comparable,
• At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager),
• Knowledge of ITIL-based service management,
• Experience with Java Script,
• Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software),

Additional assets:

• Knowledge of similar service management tools such as Service Now or Zendesk,
• Experience with MS SQL, SOAP and REST API,
• Experience in IT operations management,
• Good understanding of agile methods,

Languages:

• Fluent in English,
• Good level of Dutch and/or French and/or German is a plus,

Soft skills:

• Proactive, good analytical skills,
• Good team player and able to work autonomously,

Additional information:

• Work regime: fulltime,
• Onsite presence: 2 days of physical presence on site / week by default is required,
• Important: if the consultant will work in Belgium, for non-EU candidates, please present candidates who comply with the following criteria: Possess a work permit allowing the individual to work in Belgium. Hold a valid residence permit confirming the right of residence in Belgium.
• Please note that the local conditions apply depending on where the PO will be created. For a PO created at the Belgian entity, the General Purchasing Conditions apply. For a PO created at the German entity, the General Purchasing Conditions – short version apply. These can be found on our website.
• The organization at all times needs to maintain the flexibility to switch location of PO. In case of a change, the local tender process must be respected.

What makes this mission attractive?

• An interesting project at the reference within the energy sector: the organization encourages innovation and collaboration. Within the company you will be at the forefront of the energy transition, and you will have the chance to contribute to ground-breaking technologies designed to accelerate this transition. It is a one-of-a-kind opportunity to demonstrate your skills and develop further your competences within this project.
• Focus on well-being at work: maximum effort into a positive work culture in which your well-being is central.
• A diverse team of co-workers: the organization puts a high value on diversity and inclusion. You will join a diverse and passionate team that enjoys sharing knowledge and leading the way towards a more sustainable future together.