Process Expert - Expert

Request reference: SRQ150991

Job title: Process Expert

Work location: MONTAGNE DU PARC 3, 1000 BRUXELLES

Start date: 15/01/2026

End date: 31/12/2026

Are you passionate about driving meaningful change in a dynamic IT landscape?

Do you thrive in environments where Agile ways of working, continuous improvement, and collaboration come together to create real impact? If you're excited about supporting a more sustainable world through smarter, more efficient IT processes, this role is for you.

We're looking for a talented IT Governance Expert to join our team and help us shape the future of IT processes.

Mission context - Why This Role Matters

As part of our Agile Process Coaching team, you will play a key role in empowering teams, strengthening IT excellence, and ensuring our ways of working are efficient, effective, and fully compliant. You’ll be guiding colleagues to deliver more value while keeping pace with regulatory expectations and the Group's process framework.

This is a unique chance to influence our Agile way of working at the heart of the organization.

Your Future Responsibilities

• Define and maintain IT processes aligned with the Group process framework, creating consistency and standardization across teams (e.g. delivery management, organization, sourcing, risk and security management, etc.).
• Ensure compliance and proactively identify gaps or improvement needs caused by our sources (IT Group rules, National Bank of Belgium or EU regulations, etc.).
• Coach and collaborate with our key partners, enabling them to steer and continuously simplify and optimize processes across the organization.
• Support process maturity assessments and contribute to process documentation within the agile referential.

Language requirements

Dutch Optional

French Optional

Fluent in English, both orally and in writing

Education

Master degree or equivalent experience

Certification Optional: lean, IT framework

Work conditions

Working onsite in Brussels, no travel required

Expectation: 50% on site & 50% homeworking

Experience and skills

• You have at least 10 years of relevant experience
• Has strong analytical skills, create structure in complex matters.
• Has a proven experience in IT delivery and/or Production.
• Communicates clearly, collaborates effectively, and excels in multidisciplinary environments.
• Can facilitate and coach workshops with multiple stakeholders.
• Can produce high-quality written content, structure information cleanly.
• Experience with process improvement techniques (e.g., PDCA, value stream mapping, etc.).
• Familiarity with IT management frameworks.
• Knowledge of compliance and regulatory requirements.
• Experience in IT mandatory
• Experience in banking sector preferable
• Strong analytical skills
• Strong communicator, diplomatic and customer-oriented
• Structured approach
• Able to work independently
• Accuracy and precision
• Quality-minded and eye for detail
• Goal-oriented
• Leadership