Sollicitatieformulier

CCE-E IT Risk & Operations Manager

As CCE-E IT Risk & Operations Manager, you will need a strong understanding of cybersecurity, compliance, and operational efficiency, as you will be at the heart of several key Tribe processes, both in management and execution.

Your mission is to ensure that critical IT operational processes are robust, consistent, and continuously improved, so squads can focus on what matters most: delivering customer value.

Key Responsibilities

Asset & Service Management

You ensure that key referentials remain accurate and up to date across the Tribe, and that update processes are consistent.

You also ensure that:

• applications are properly maintained

• services are correctly described and documented

• squads have reliable information to build on

Incident & Problem Management

When incidents occur, you oversee the response and help restore normal operations as quickly as possible, with minimal impact on the business and customers.

Your daily activities include:

• participation in crisis calls

• communication through e-Channels (e.g., banner publications)

• deep root cause analysis

• follow-up of structural corrective actions

• regular progress reporting to stakeholders

Continuity Management

You help ensure preparedness and service restoration in case of disaster.

You will work on both theory and practice by:

• defining disaster recovery scenarios

• executing them live during yearly transversal bank disaster recovery exercises

Risks & Security Management

You work closely with two teams from the Security Center of Excellence.

Risk Management

You ensure:

• qualitative follow-up and mitigation of risks within the Tribe perimeter

• timely closure of audit recommendations

• execution of seasonal control plans

Application Security & Vulnerability Management

You ensure the timely resolution of security threats and vulnerabilities by the Tribe squads.

This role requires a strong understanding of cybersecurity, compliance, and operational efficiency.

Profile

Languages

English: Mandatory

Dutch and/or French: Required

Education

Master degree or equivalent relevant experience

Certification

N/A

Travel

N/A

Work Setup

Expectation: 50% on site and 50% homeworking

Required Experience and Knowledge

Experience

Minimum 5 years of relevant experience

Technical Skills (Mandatory)

Excel

PowerPoint

BNPPF tools such as Archer and/or ServiceNow (preferred)

Business Skills (Mandatory)

Digital security

Process improvement in a fast-paced environment

Process, risk and asset management

Preferred

Reporting management

Stakeholder management across technical and hierarchical levels

Experience in a BNPPF IT Tribe environment

Experience working in Agile

Soft Skills

You will succeed in this role if you:

• have a passion for digital security and process improvement

• thrive in a fast-paced environment

• negotiate naturally and remain focused on end goals while considering customer needs

• stay organized and structured, even under time pressure

• communicate effectively across different technical and hierarchical levels

• combine strong administrative skills with excellent communication

• remain calm and efficient under pressure

• have an analytical mindset and strong problem-solving skills

• collaborate effectively with cross-functional teams

• demonstrate strong persuasion, negotiation and stakeholder management skills