Customer Connection Operations Specialist (SRQ112059)

Mission description:
Excited to work on a project for a key Belgian player in the energy landscape?
The Belgian and European energy landscape is in full swing. Did you know that the organization plays a crucial role in this?
As part of a European transmission system operator, the organization ensures the reliability and sustainability of the electricity supply in our country.
Side-by-side with other Contingent Workers and staff, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint.
Only together can we make the biggest impact possible! We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.

Service description:
The organization is looking for an external contractor to provide technical and operational support for the follow-up of customer connection-study files within the Connection Office. The contractor will support the coordination, documentation, data quality and administrative-technical follow-up of grid user connection requests, in close collaboration with internal teams and under the guidance of the responsible service owner.

Expected services

• Register, structure and update customer connection-study files in the relevant operational tools.
• Verify the completeness of technical, customer and project information required to launch or continue the study process.
• Coordinate missing inputs, actions and deliverables with stakeholders such as Grid Development, Infrastructure, Key Account Management and other contributing teams.
• Monitor milestones, dependencies and deadlines, and report risks, delays or missing information to the service owner.
• Prepare and maintain draft offers, connection-contract documentation, technical annexes and conformity-related files on the basis of validated templates and inputs.
• Perform first-level checks on data quality, document consistency and technical completeness before escalation or validation by the organization.
• Ensure proper version control, traceability and storage of documents in accordance with the organization’s processes.
• Support operational customer communication by preparing factual status updates, requests for missing information and documented follow-up, always in alignment with the relevant contact person.
• Identify recurring bottlenecks, data-quality issues and opportunities for process improvement, standardization and automation.

Requirements:

• Technical bachelor’s degree or equivalent experience in industrial engineering, electromechanics, electricity, energy technology, business engineering or a related field.
• Ability to communicate clearly in Dutch and French, with professional English.
• Relevant experience in technical coordination, customer operations, contract or document management, engineering support, energy operations or regulated operational processes.
• Ability to understand technical information and identify missing, inconsistent or unclear data.
• Structured, accurate and disciplined way of working, with strong attention to deadlines and document quality.
• Ability to coordinate stakeholders and keep files moving forward in a complex technical and operational environment.
• Customer-oriented communication style, while respecting the decision-making and customer-relationship responsibilities of the organization.
• Comfortable working with digital tools and contributing to improved data quality, process efficiency and standardization.

The external contractor is not expected to take over the organization’s accountability for customer relationships, strategic decisions, final technical validation or regulatory ownership. These responsibilities remain with the appropriate roles. The contractor provides technical and operational support, prepares documentation and performs first-level checks to enable efficient and reliable follow-up by the organization.

Additional information:

• Onsite presence: The organization’s remote work policy is applicable to the delivery of the service.
• Work regime: fulltime

What makes this mission attractive?

• An interesting project at the reference within the energy sector: the organization encourages innovation and collaboration. Within the company you will be at the forefront of the energy transition, and you will have the chance to contribute to ground-breaking technologies designed to accelerate this transition. It is a one-of-a-kind opportunity to demonstrate your skills and develop further your competences within this project.
• Focus on well-being at work: maximum effort into a positive work culture in which your well-being is central.
• A diverse team of co-workers: the organization puts a high value on diversity and inclusion. You will join a diverse and passionate team that enjoys sharing knowledge and leading the way towards a more sustainable future together.