Client Servicing Advisor Corporate Banking (SRQ160859)

Mission context
Cash Customer Analyst

Function description
Cash Management assists Corporate Banking clients with the optimization of their Working Capital, Cash and Treasury Management. Cash Management Belgium, in close cooperation with Cash Management Competence Center, is active in more than 55 countries in Europe, United States and Asia.

Cash Customer Service (CCS) aims to provide direct, international and personal services to a selection of its strategic clients.

You will have daily contact with these clients in your portfolio. You will treat, analyse and provide feedback to their operational questions (for both Belgian and foreign BNPP accounts) on a wide variety of Cash Management products (payments, reporting, cash pooling, cards and electronic applications)

You coordinate and handle their post-implementation requests for Cash Management products (Connexis, Swift, Elink, Ebics, Cash Pool).

You maintain an overview of all ongoing requests (dashboard) and regularly update your client on the progress of their requests via status meetings.

You will have to liaise with several departments in the bank both in Belgium and abroad; You will be working in an international environment

You keep your knowledge of the various products and applications up to date, including by participating in scheduled training sessions.

Managing and analysing your client portfolio is key to providing advice, taking proactive action, and resolving recurring issues.

You will join a dynamic organisation where change is central. Our online platforms and applications evolve continuously, and our employees grow alongside them.

Language requirements

• Dutch: Strong written and spoken communication skills
• French: Strong written and spoken communication skills
• English: Strong written and spoken communication skills

Education

• Bachelor or master degree

Telework

After an initial training period : 50% on site and 50 % homework

Required experience / knowledge

Technical experience mandatory

• Good expertise in MS Office

Business experience mandatory

• Being Client Oriented is a must
• You can analyse and provide solutions to the clients in your portfolio and take proactive actions to solve recurring issues
• You are willing to keep up to date your skills and knowledge of the wide variety of products and tools

Soft skills

• Strong analytical skills
• Good communicator, diplomatic and customer-oriented
• Structured approach
• Able to work independently
• Accuracy and precision
• Quality-minded and eye for detail
• Goal-oriented