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BNP Paribas Fortis is accelerating its digital transformation to deliver innovative best-in-class digital channels through agile, customer-centric solutions. Within the CCE-I (Channels & Customer Experiences for Individuals) Tribe, the Cluster Scrum Master plays a pivotal role in orchestrating the delivery of complex, cross-squad initiatives that align with strategic business objectives.

As the delivery cornerstone for flagship projects, you will ensure seamless collaboration between multiple squads, external stakeholders, and contributing tribes. Your mission is to structure, track, and de-risk the end-to-end delivery of epics and features, guaranteeing on-time, on-budget, and high-quality outcomes while mitigating dependencies and blockers.

This role requires a strong Agile mindset, stakeholder management expertise, and the ability to navigate ambiguity in a fast-paced, regulated banking environment.

1. Cluster Delivery Orchestration & Governance

• Act as the single point of accountability for the end-to-end delivery of a cluster (group of squads) within the CCE-I Tribe, ensuring alignment with tribe objectives, roadmaps, and KPIs.
• Structure and prioritize complex delivery topics.
• Facilitate cross-squad synchronization, ensuring dependencies (internal/external) are identified, tracked, and resolved proactively.
• Monitor and report on cluster progress (burn-up/down, risks, impediments) to the Tribe Management Team, escalating critical issues with mitigation proposals.
• Ensure compliance with Agile frameworks, delivery standards, and regulatory requirements (e.g., risk, security, audit).

2. Agile Coaching & Squad Empowerment

• Coach and mentor Scrum Masters and other squad members on Agile best practices and continuous improvement.
• Foster a culture of collaboration, transparency, and accountability across squads, removing organisational and technical blockers.
• Facilitate Agile ceremonies (e.g. QAP, Scrum of Scrums, Refinement & Delivery Boards, etc.) at the cluster level, ensuring alignment with tribe-wide initiatives.
• Promote data-driven decision-making by leveraging Agile metrics (velocity, cycle time, flow efficiency) to optimize delivery performance.
• Support squads in refining their backlogs.

Language requirements

• Dutch: Strong asset
• French: Strong asset
• English: Mandatory

Education and experience

• Bachelor/Master or equivalent by experience
• At least 10 years of experience
• Proven track record in delivering complex digital/IT projects in a scaled Agile environment, ideally in financial services or regulated industries.

Mandatory skills

• Project management
• Stakeholders management
• Priority Management
• Risks & Issues Management

Preferred knowledge and experience

• Familiarity with banking processes (payments, lending, customer journeys) is a strong plus.
• Front-end / Digital / Mobile delivery management
• API Architecture Strategy
• Release Management
• Devops knowledge
• Understanding of software development lifecycle (SDLC) and technical debt management.
• Experience working with senior leadership (Tribe Leads, Product Owners, Business Stakeholders).
• Knowledge of the BNPPF organization and objectives.
• Knowledge of the banking world in general.
• Ability to translate business strategy into executable delivery plans.
• Strong analytical skills to assess risks, dependencies, and trade-offs in delivery.
• Deep experience in Agile project management methods, governances, processes and tools.
• Leadership & Influence: Inspires trust and credibility across squads and stakeholders. Navigates conflicts constructively, fostering collaborative problem-solving. Champions a servant leadership mindset while holding teams accountable.

Soft skills

• Structured & Pragmatic: Breaks down complexity into actionable plans without losing sight of the big picture. Adapts quickly to changing priorities and constraints. Data-driven in decision-making and reporting.
• Communication & Transparency: Clear, concise, and persuasive in written and verbal communication. Proactively shares updates with stakeholders at all levels. Encourages psychological safety within teams.
• Resilience & Ownership: Stays solution-oriented under pressure. Takes end-to-end ownership of cluster delivery success. Embraces feedback and continuously improves processes.