Job Application Form

Mission context
DIGITAL BUSINESS ANALYST

Function description
The mission of the Digital Business Analyst is to drive the development and continuous optimization of BNP Paribas Fortis' digital channels for Corporate Banking customers and users. By combining business analysis, product discovery and data-driven decision making, the Digital Business Analyst helps identify customer and business needs, validate opportunities, define valuable solutions and ensure successful delivery. The role contributes to measurable business outcomes by aligning digital initiatives with strategic objectives, customer value and user experience.

For this mission, we are looking specifically for an experienced professional to reinforce the Credex Cluster which handles all the Customer and Employee facing journeys related to the professional loans. From credit acquisition to transactional and reporting needs. Experience in the financial services sector and familiarity with professional loans in an enterprise context is a plus. Thriving in an environment with lots of touchpoints and alignments is key. The candidate has a strong data-driven mindset, is pro-active and can take ownership.

The Digital Business Analyst:

• Takes care of requirements gathering, business analysis and discovery activities to ensure a deep understanding of customer needs, business objectives and pain points, translating insights into valuable opportunities and solutions.
• Is in charge of the stakeholder engagement linked to the projects within her / his scope and ensures alignment around the progress, timelines and objectives to be reached;
• Identifies, evaluates and recommends the most effective and feasible solutions, balancing customer value, business impact, costs and implementation constraints, while supporting successful delivery and adoption.
• Supports the testing phase with business requirement clarification, creates presentation materials for change management purposes and leads the closure of incidents in collaboration with Functional Analysts and developers;
• Works closely with the Channel Manager, Marketing/ Product management and with the Process team in order to align digital solutions to the overall strategy and objectives for the Banking Channels;
• Takes the lead in product discovery and business analysis studies, including customer journey mapping, opportunity assessment, concept validation, MVP definition, mock-ups, business case preparation and decision-making material for Management Teams, Initiative Boards and Product Boards.
• In project mode, collects, analyses and translates business requirements into detailed business specifications for IT, taking into account a user centric, collaborative and agile way of working.

Language requirements
English proficiency is a must, complemented by excellent knowledge of at least Dutch or French.

Education
Masters degree

Certification
Certifications linked to Business Analysis, workshop facilitation, innovation, design thinking, etc. are a plus

Travel
Limited need for international travel.
Limited need for travel inside Belgium.

Telework
Expectation: 50% on site & 50% homeworking

Required experience / knowledge

Technical experience
Mandatory

• Requirements gathering & analysis, incl. documentation, OKR definition, Customer Journey Mapping and User Story slicing
• BPMN
• Data analysis using Excel, Business Objects or other market leading tools
• Stakeholder Engagement, incl. stakeholder mapping, active listening, communication skills (written & presentation)
• Project management skills, incl. agile methodologies
• Problem solving & critical thinking, eg. ability to conduct cost/benefit analysis, root cause analysis, SWOT analysis, etc.
• Experience in creating business cases from preparation to validation
• Experience working on digital transformation projects in a consulting/client facing environment
• Use of collaborative tools, such as digital whiteboards and Sharepoint.
• Understanding of delivery frameworks and methodologies (Prince 2/PMP/, Agile n Scrum)

Business experience
Mandatory

• Ability to run productive meetings, work collaboratively & facilitate workshops
• Extensive experience working on digital transformation projects in a consulting/client facing environment
• Experience managing digital projects, including planning, execution, monitoring and closing projects to ensure they meet business objectives and deadlines.

Preferable

• Experience with Concept Design, UX testing and innovation is a plus
• Proficiency in using data insights for making informed business decisions and optimizing digital channels
• Experience in the financial services sector and familiarity with daily banking and cards (credit, debit, card management) in an enterprise context is a plus.

Soft skills

• Analytical mind n conceptual thinking
• Negotiation and persuasion skills
• Excellent communication skills (both verbal and written)
• Self-starter that can work both independently and collaboratively
• Problem-solver
• Quality-minded, rigorous and eye for detail
• Goal- and results oriented : ability to deliver results
• Open to change
• Client and user focused
• Eager to understand the strategy behind business requirements and provide recommendations
• Iterative and adaptive way of working