SAP CDC Specialist - Brussels (Hybride)
--Brussels--
Job description
You act as a key hands-on player in the evolution and support of the SAP CDC application and its interfaces within the system landscape. This applies to both B2C and B2B Customers.
Major Accountabilities:
• Work with Process Leads, key users and other BA CRM members to operationally manage assigned change requests, operational enhancements and project impacts. Ensure fit with the existing solutions to achieve customer/user satisfaction, engagement/adoption by the business.
• Actively bring in best practices, out-of-the box thinking, insights and technology trends to help improve the SAP CDC application and level of service regarding the application.
• Proactively try to improve support, training, processes and communication with regard to the SAP CDC application
• Actively participate in small or larger projects that involve changes to the SAP CDC application. These include:
o Impact of the implementation of SAP S/4HANA and SAP Sales & Service Cloud, integrating SAP CDC to SAP S/4HANA
o Impact of new sales backends to be integrated with SAP CDC
o Introduction of SAP CDC as B2C CIAM
o SAP CDC as CIAM for a new B2B Portal
Responsibilities
- You provide day-to-day excellence in Functional & Technical Application Support which entails:
- Diagnosing/Analyzing complex issues and changes, design solutions that cannot be handled by our L2 support
- Project support with involvement/impact on SAP CDC
- Evolutive enhancements in the SAP CDC landscape
- Master demos of our software
Must Have
- 3+ years of experience in SAP CDC
- Experience in either SAP CRM / SAP S/4HANA / SAP ECC / SAP Sales & Service Cloud
- Strong analytical skills to analyze functional requirements and translate these into functional specifications and technical implementations
- Perfect written English
- University (Master) degree or equivalent experience
- Ability to come onsite at least 1w/month
Nice to have
- Valid work permit for Belgium
- Additional languages
- Experience within the (Public) Transportation sector
- Customer Identity & Access Management
- Integrations with both SAP and non-SAP environments via SAP CPI
- Integration of SAP CDC with the Adobe platform as marketing tool
What We Offer
A long term assignment in Brussels in one of the largest and most stable organizations in Brussels.