Process Manager Payments (BE-Brussels)

For one of our customers in Brussels, we are looking for a Process Manager.

Mission:

Design, development and delivery of all payments process related deliverables and business change material.

Profile:

Required level and content of education
University graduate.

Personal skills
Mandatory:
- precision and clarity (oral, written)
- project management skills
- communicative (within team and with IST & other partners)
- ability to compromise on solutions with multiple parties (business, IT, …)
Preferable:
- flexibility (in peak periods extra efforts may be required)
- fast learner
- team player
- proactive behaviour

Business experience required
Mandatory:
- 3-5 years of professional experience in banking, project environment
Preferable:
- experience in payments back office processes and knowledge of account maintenance handling.

Technical experience required
Mandatory:
- design of the process solution to set up to be compliant to the account switching regulation
- impacts analysis of this solution (verify the departments involved and include them at the appropriate step)
- coordination with the involved parties (branches, back-offices, …)
- development of process descriptions and detailed work instructions for operational departments & back-office end-users
- development of training material for back-office end-users
- organization and execution of training sessions for back-office end-users
- development and execution of communication plan towards impacted parties (back-office users, Business Line, branches, …)

Functional experience required
Mandatory:
- Expertise in business change (process, training & communication) in a coordination role
- Proven ‘change agent’ to prepare a running organization to introduce a reviewed way of working to fit a new regulation

Language requirements:
Sound knowledge of French and Dutch is required (spoken & written).

Please send your CV by email, or contact Kees Maenhout on +32 (0)473 883 856

| 9/7/2009 | Print |