Customer Support Officer (BE-Brussels)

We are actively searching a customer support officer for the division Remote Channels. This unit provides support for setting up electronic banking contracts to the commercial network on one hand and assistance in Isabel systems use to our customers on t

Mission:

You are the contact person for internal and external customers in dealing with issues, complaints or requests related to the contracts or bank-wise issues due to the use of electronic banking channel Isabel.
Key-tasks:
- setting up contractual documents related to Isabel applications
- handling of calls, e-mails, faxes from the customers
- using of contact- and incident management tool for logging and follow-up of activities and incidents
- reporting to the team leader

Profile:

Required level and content of education
- Min. bachelor degree

Personal skills
- Analytical + communication skills.
- Oriented towards customer service

Business experience required
- 1 year experience in a customer support environment

Technical experience required
- Fluent in windows applications and internet use
- Functional knowledge of payment systems
- Experience with incident management tools
- Knowledge of Isabel applications is a plus

Please send your CV by email, or contact Kees Maenhout on +32 (0)473 883 856

| 8/3/2009 | Print |